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Most Connected Mortgage Pros

Josh’s impact on mortgage industry is unmistakeable from his early days of working at a mortgage company, rising up the ranks, to running a mortgage company. He is transforming the borrower experience with the leading technology Insellerate, which enables lenders to intelligently engage borrowers, creating customers for life.

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LenderHomePage and Insellerate Partne...

The integration between Loanzify POS and Insellerate offers streamlined multi-channel communication that increases retention and conversion rates. LenderHomePage, industry-leading mortgage point-of-sale system, announced their partnership with Insellerate, a Customer Experience Platform (CEP) that delivers lead management, sales enablement, engagement, and robust mortgage specific content libraries. Now clients of both platforms will be provided with seamless automation that maximizes loan of...

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Sales Boomerang partners with Inselle...

Sales Boomerang, an automated borrower intelligence and retention system, has expanded its integration with mortgage customer experience platform Insellerate. By combining loan opportunity alerts from Sales Boomerang with Insellerate’s automated, multi-channel marketing the deal is expected to help lenders increase customer retention and convert more leads to loans. “Between home purchases, refis and home-equity loans, the average consumer will do 11 mortgages in their lifetime,” said ales Bo...

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Just Announced Awarded – Top Innovati...

Just Announced- Insellerate Named Top Innovation Prominent mortgage executives gathered digitally to see who the Executive Team of PROGRESS in Lending named the top industry innovations of the past year at the Eleventh Annual Innovations Awards Event. This honor is the Gold Seal when it comes to recognizing true industry innovation. All applications were scored on a weighted scale. We looked for the innovation’s overall industry significance, the originality of the innovation, the positive ch...

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Insellerate Launches DATA IE – Indust...

Insellerate Launches DATA IE Insellerate, Newport Beach, Calif., released DATA IE, which allows lenders to better serve their customers by turning borrower data into actionable insights and intelligent engagement. DATA IE delivers data insights, leverages that data to enhance borrower engagement and provides personalized outreach to enhance borrower relationships while delivering timely messaging throughout the borrower process. It enables loan officers to craft the right message at the right...

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Insellerate Launches DATA IE™ Solution

Turning Borrower Data Into Actionable Insights and Intelligent Engagement PRESS RELEASE  UPDATED: DEC 2, 2020 04:00 EST NEWPORT BEACH, California, December 2, 2020 (Insellerate.com) Insellerate, the leading mortgage Customer Experience Platform featuring Lead Management, CRM & Engagement that helps lenders close more loans by increasing efficiency gains across sales, marketing, operations management, announces the release of its DATA IE solution. This innovative solution allows lenders to...

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2020 HW Tech Trendsetter: Jack Friend

Insellerate, Chief Financial Officer and Chief Operating Officer Jack Friend consistently demonstrates the ability to create vision, strategy and consensus-building for a wildly divergent group of mortgage industry stakeholders on complex technical topics, and has developed and executed large-scale technology projects that enable lenders to operate more efficiently to grow and improve their lending organizations. His ability to design and deliver innovative solutions has been used to fund bil...

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2020 HousingWire Vanguard: Josh Frien...

The 2020 list of HousingWire Vanguard potential candidates was more competitive than ever before. On any other given year, many would have easily won – but this was not any other year. The competition was fierce. Josh Friend’s impact on the mortgage industry at large is unmistakable. From his early days working at a mortgage company, to rising up the ranks, to running a mortgage company, Friend has helped thousands of people realize the dream […]

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Insellerate Partners With Project Hop...

Insellerate, a provider of mortgage Lead Management, CRM & Engagement Platform that helps lenders close more loans by increasing efficiency gains across sales, marketing, operations, and management, has launched a partnership with Project Hope Alliance to help close California’s digital divide in education. As students across California look to begin a new school year, thousands of students experiencing homelessness remain without access to proper Wi-Fi and technology, reflecting a digita...

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Insellerate launches mobile app fully...

Mortgage CRM platform Insellerate has released a mobile app that equips loan officers with the tools they need to engage borrowers. The new app enables loan officers to distribute leads, manage pipelines, automate best practices, and personalize the borrower’s experience all through their mobile devices. Additionally, loan officers can access critical loan information without having to log into their LOS system. Insellerate’s mobile app also includes several capabilities, such as full lead ma...

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Insellerate to launch CRM app for LOs...

Customer relationship management (CRM) mortgage fintech Insellerate, is ready for its next milestone. The Newport Beach, Calif., based company is launching a groundbreaking mobile app designed to transform borrower engagement by empowering loan officers with fast, full access to data and customized service options delivered through an omni-channel marketing system. The goal, Insellerate said in a press release, fundamentally is to innovate how mortgage borrowers engage with loan officers. The...

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Insellerate Launches Mobile Lead Mana...

Insellerate is launching what it bills as a first-of-its-kind mobile application that will allow full access to lead management and distribution, click to call, inbound call routing, first call automation, two-way compliant text messaging and more, without having to open up a laptop or log into a loan origination software system. Insellerate stated that the new app will empower loan originators to distribute leads, manage pipelines, prioritize their days, enhance automating practices and pers...

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Vendor To Further Enhance Engagement ...

In 2019, Insellerate dramatically enhanced its CRM & Lead Management solution by introducing its Marketing Automation and Engagement Platform.  This new functionality automates multi-channel marketing with pre-designed content through social media, email, direct mail, compliant text messaging, ringless voicemail, and phone calls to enable better borrower engagement. Moving forward, in August Insellerate will take things even further with a new mobile approach. Lenders are growing signific...

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Insellerate reports record demand for...

Mortgage marketing and sales engagement platform Insellerate has been welcoming a growing number of lender clients in the past 12 months. An additional 52 lenders are now using its highly scalable software, technology integration, strategy, and content services, the Newport Beach, Cal.,based fintech reported in a statement. Since Insellerate launched its most recent CRM & Engagement Platform in June 2017, it has processed over 2.6 million applications for its lender clients and engaged wi...

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Insellerate Attributes Record Growth ...

Newport Beach, CA – July 28th, 2020 – Insellerate, the leading mortgage CRM & Engagement Platform, which helps lenders close more loans by increasing efficiency gains across sales, marketing, operations, and management, announced today that it credits its significant growth to demand for its lead management and borrower engagement tools that dramatically increase response and conversion rates. “Now more than ever, with loan officers often working remotely, it is critical to provide them w...

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Webinars, Videos, & Podcasts

How the Right Sales Scripts & Technology Drives Production Numbers

Looking to boost growth and increase contact rates by up to 300%. Don’t miss this webinar where we will discuss how to make dialing profitable, boost contact rates, convert leads faster and create customers for life. Learn how to create ...

CMBA Mortgage Innovators Conference 2021 – Tech Demo Block #1

CMBA Mortgage Innovators Conference 2021 – Tech Demo Block #1 Insellerate is proud to be the Virtual Event Sponsor of the CMBA Mortgage Innovators Conference. Don’t Miss the Mortgage Innovators Conference, premiering May 4-5, 2021! It’s ...

Understanding Today’s Connected Borrower

Meeting today’s borrower demands requires innovation & a customer-centric mindset. Borrower expectations have changed dramatically over the last couple of years. The housing industry has not escaped the “Amazon Effect,” in which cons...

The Big Shift: How Technology & Transparency Are Changing The Mortgage Industry

This week, we had the pleasure of partnering up with Insellerate and RateMarketplace for a panel: “The Big Shift: How Technology & Transparency Are Changing The Mortgage Industry.” Over the session, the panel experts covered how tec...

Leverage Digital to Enhance the Borrower Experience in Today’s Virtual World

Watch this dynamic webinar with Josh Friend, CEO & Founder of #Insellerate, and Joe Edwards, Account Executive with #BeSmartee, to find out how you can leverage digital to enhance the borrower experience in today’s virtual world. In ...

Rob Chrisman and Josh Friend discussing the Industry insights and in depth conversation!

Join Josh Friend, CEO Insellerate as he goes live with Rob Chrisman, Capital Markets Consultant.

Listen to key industry insights and in depth conversations where they discuss the economy, industry trends, and provi...

LIVE Industry Update and In-depth conversation with John Kresevic, CEO JFQ Lending

LIVE Industry Update and In-depth conversation with John Kresevic, CEO JFQ Lending Industry growth strategies, key industry insights and an in-depth conversation with John Kresevic, CEO JFQ Lending. Join Josh Friend, CEO Insellerate, as ...

Managing The Borrower Journey – Webinar with Corey Shelton SVP & Marketing – Atlantic Coast Mortgage

Event Date Oct 22 2020! Dynamic webinar “Managing The Borrower Journey” with Corey Shelton SVP & Marketing – Atlantic Coast Mortgage and Josh Friend, CEO & Founder Insellerate. Lenders need to understand key data touchpoints and ...

Radically Transforming Borrower Engagement – Madison Mortgage Services Inc. & Epoch Lending

In today’s rapidly changing lending environment, it is critical to identify solutions that are working and producing actual results for other brokers. Pipelines are full; competition is fierce, brokers are working remotely, and communica...

This is how JFQ Lending Inc is winning!

JFQ Lending, Inc. is truly committed to showing their people how to be “elite.” In this video, Shane shares more about “elite,” what it means, how they do it, and what it means to their CULTURE! JFQ LENDING, INC. Just. Fair. Quality. All...

Josh Friend CEO of Insellerate on Laugh, Lend and Eat with Fobby!

Full episode LIVE as on Tuesday July 14th Delighted to be on Laugh, Lend and Eat with Fobby – Episode 16 and share some of my stories that pushed me to create Insellerate, A True Mortgage CRM and how Insellerate stands out from the crowd!

Explosive Keys to Your Loan Officers Significantly Outperforming National Production Numbers

Conversation with Alan Lacey, Regional Vice President, Northpointe Bank with Josh Friend, CEO & Founder, Insellerate Northpointe Bank was founded in 1999 & added a Consumer Direct Division in 2012 which has seen significant growt...

Insellerate CEO Josh Friend joins MBANow

Josh Friend discusses the industry’s move to being virtual, customer engagement and Insellerate’s goals over the next year.

Explosive Growth When Building A Mortgage Company – JFQ Lending

JFQ Lending was doing 9 Million dollars a month and in less than 2 years is now doing over 308 Million dollars a month. Listen to this compelling discussion about how they grew so quickly, how they are proactively addressing the coronavi...

Project Hope Alliance – Conversation with Jennifer Friend & Josh Friend

There are more than 28,000 homeless children attending Orange County Schools. For more than 25 years, Project Hope Alliance has been ending the cycle of homelessness, one child at a time. With you, we can end homelessness today and preve...

More Videos

How the Right Sales Scripts & Technology Drives Production Numbers
CMBA Mortgage Innovators Conference 2021 – Tech Demo Block #1
Understanding Today’s Connected Borrower
The Big Shift: How Technology & Transparency Are Changing The Mortgage Industry
Leverage Digital to Enhance the Borrower Experience in Today’s Virtual World
Rob Chrisman and Josh Friend discussing the Industry insights and in depth conversation!
LIVE Industry Update and In-depth conversation with John Kresevic, CEO JFQ Lending
Managing The Borrower Journey – Webinar with Corey Shelton SVP & Marketing – Atlantic Coast Mortgage
Radically Transforming Borrower Engagement – Madison Mortgage Services Inc. & Epoch Lending
This is how JFQ Lending Inc is winning!
Josh Friend CEO of Insellerate on Laugh, Lend and Eat with Fobby!
Explosive Keys to Your Loan Officers Significantly Outperforming National Production Numbers
Insellerate CEO Josh Friend joins MBANow
Explosive Growth When Building A Mortgage Company – JFQ Lending
Project Hope Alliance – Conversation with Jennifer Friend & Josh Friend

Upcoming Events

Housingwire Annual 2021

MBA Annual 2021

Articles

Where Lenders Come To Grow

Successful mortgage lending starts wi...

What happens when borrowers can’t or won’t walk into a lending branch? HousingWire recently sat down with Insellerate CEO Josh Friend to discuss that very question and what strategies retail lenders should look to adopt from direct-to-consumer lending. HW: What are some strategies that retail lenders should look at adopting from direct-to-consumer lending? Josh Friend: Amid this global pandemic, mortgage rates have been at historically low levels, borrower demand has increased, refi’s have br...

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Innovations Award Winners Speak Out

The PROGRESS in Lending Innovations Award Winners talk about the future of mortgage lending. Mortgage executives came together to attend PROGRESS in Lending Association’s Eleventh Annual Innovations Awards Event digitally. We named the top innovations of the past twelve months. After that event, we wondered what would happen if we brought together executives from the winning companies to talk about mortgage technology innovation. Where do they see the state of industry innovation right now? A...

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Understanding Today’s Connected Borrower

Today’s borrower is tech-savvy, digitally focused, and want’s communication to be frequent, timely, personal and highly engaging through multiple channels. The borrower’s expectations have changed dramatically over the last couple of years.  Many stating the “Amazon Effect”, instantly search for a product, read reviews, click to order, and the product is often delivered to their home the next day. The challenge for the mortgage industry is that historically the industry has been transaction f...

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What Trends Will Shape the Originatio...

Story from January edition of MReport Amid the economic havoc created during the coronavirus pandemic, the residential mortgage industry emerged as one of the relatively few bright spots in an otherwise dismal environment. That is not to say the industry didn’t face its share of challenges – rapidly changing federal regulations, the impact of social distancing protocols on a traditionally person-to-person business and the abrupt migration from offices to working from home were among the most ...

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Volumes & Communication Impactin...

Amid this global pandemic, mortgage rates have been at historically low levels; borrower demand has increased, refi’s have broken records, while lenders have had to shift in many instances to a remote workforce. With record-low mortgage rates driving sustained borrower demand, MBA forecasts mortgage originations to total $3.18 trillion in 2020 – the most since 2003 ($3.81 trillion).  The Mortgage Bankers Association (MBA) announced that purchase originations are expected to grow 8.5% to a new...

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Loan Officer Mobility

Everything is going digital today— zoom parties, virtual happy hours, virtual open houses—which means that your team needs to be available virtually. To highlight how important it is to be virtually available, MIT studied online leads. It found that if you call a lead in the first five minutes versus one hour, you’re one hundred times more likely to get a hold of them. Call a lead in five minutes versus thirty minutes. You’re going to be […]

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Insellerate: Sales and Marketing Enga...

Introducing the Next Wave of Mortgage Technology. The first of its kind solution for the mortgage industry, Insellerate’s Sales & Marketing Engagement Mobile App automates In-bound call routing, lead distribution, full lead management, remote call tracking, click to call, and pipeline management. It even automates multi-channel marketing through social media, email, direct mail, compliant text messaging, ringless voicemail, and phone calls to enable better borrower engagement from the pal...

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Data Insights And Its Impact On Borro...

The Insellerate platform, in the last three years alone, has handled over 2.6 million borrower applications and 66 million prospects. So if you take a look at how many touchpoints each one of those has had, we’re talking about hundreds of millions of different touchpoints and data points throughout the borrower’s journey. This data provides excellent insights into what’s happening throughout the mortgage process with consumers and the trends impacting borrower engagement. Brand loyalty in the...

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How is technology transforming borrow...

About Josh Friend and Insellerate Josh Friend began his career as a loan officer and soon moved on to open six mortgage call centers. Over the past 21 years, he has grown to manage and train thousands of loan officers, processors, and marketing managers. That experience has helped him market to millions of consumers, with that experience he has dedicated himself to building software for the mortgage industry since 2004.  With a keen eye for developing best-in-class sales […]

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Transforming Borrower Engagement Thro...

In today’s rapidly changing lending environment, it is critical to identify solutions that are working and producing actual results for other lenders.  Pipelines are full; employees are working remotely, and communicating with your prospective borrowers is more critical than ever.  That’s why I spoke with two lenders that are producing significant results to share their stories to assist you along your journey. John Kresevic, CEO of JFQ Lending, and Nick Rutherford, Director of Business Devel...

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Long Live Direct Mail: 5 Best Practic...

In today’s climate, marketers have to get pretty creative if they want to earn the attention of borrowers. Many lenders have seen great success nurturing online leads through digital marketing channels. With so many ways to reach consumers online, offline channels should not be forgotten because the truth is: Direct mail is not dead. To earn the attention of the modern borrower, it’s best to leverage a mix of online and offline marketing channels. Here are five best practices […]

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Research + Case Studies

How Borrowers And Lenders Behave

Call 3 Times in the First 24 Hours

Fact: 61% of initial disclosures come back when borrowers are called 3 times in the first 24 hours. The Insellerate research team took a look at 3,200 sent disclosures to get a better understanding of the relationship between time, effort, and getting initial disclosures back. The study examined the rate of returned disclosures over a period of 96 hours. The findings reflect an optimal contact strategy of at least 3 calls within the first 24 hours. When […]

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Shorten Your Sales Cycle

Fact: For each day shaved off your total days to close, pull-through rate increases by 1% The Insellerate research team took a look at more than 1,000 funded loans to get a better understanding of the relationship between time and funding success. The average time to close for all loans in the study fell between 35-52 days, with pull-through rates between 51-75%. The study found a negative correlation between the two—a decrease in number of […]

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4 Sales Plays That Lose Mortgage Serv...

As a mortgage servicer with quite an active customer base, you have already started building relationships. Relationship-building should never stop there, after the papers are signed and the funds are deposited. Each of these customers, already in your pipeline, are recurring revenue opportunities for you as a mortgage servicer. Avoid making the mistake of letting this revenue slip through your fingers. It’s important to focus on providing exceptional customer service not only in the beginnin...

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Long Live Direct Mail: 5 Best Practic...

In today’s climate, marketers have to get pretty creative if they want to earn the attention of borrowers. Many lenders have seen great success nurturing online leads through digital marketing channels. With so many ways to reach consumers online, offline channels should not be forgotten because the truth is: Direct mail is not dead. To earn the attention of the modern borrower, it’s best to leverage a mix of online and offline marketing channels. Here are five best practices […]

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