Meeting today’s borrower demands requires innovation & a customer-centric mindset.
Borrower expectations have changed dramatically over the last couple of years. The housing industry has not escaped the “Amazon Effect,” in which consumers expect to instantly search for a product, read reviews, click to order and have the product delivered shortly after. In addition to quick, digital service, consumers desire and expect communication to be frequent, timely, personal and highly engaging through multiple channels.
That’s a tall order for an industry that is historically more transaction-focused than relationship-focused. This problem is magnified as we transition from a refi boom to a heavy purchase market.
Join Ashwin Dayal from LoanMonkey, BeSmartee CEO Tim Nguyen and Insellerate CEO Josh Friend to learn how to transform the borrower journey from transaction to relationship and gain a significant lift in production in today’s digital lending environment.
Leverage collaborative technology offerings to:
The average borrower will get 7-11 loans over the course of their lifetime; however, most borrowers will never go back to their original lender, leaving an enormous amount of business on the table.
It’s the Insellerate takeover! In this week’s episode, Insellerate’s Josh Friend talks with industry insider Rob Chrisman about outlook for mortgage rates, inflation, expectations for the CFPB under the new administration, home prices, how lenders should prepare now for the future market, and much more!
May 11, 2021
Insellerate is proud to be the Virtual Event Sponsor of the CMBA Mortgage Innovators Conference. Don’t Miss the Mortgage Innovators Conference, premiering May 4-5, 2021! It’s shaping up to be a fantastic event with a great agenda filled with thought-provoking speakers.
May 6, 2021
Lenders are looking for ways to modernize their approach to lending, which includes leveraging technology as they shift from refi’s to purchase while going from an approach that is transaction-focused to one that is now focused on creating customers for life.
May 3, 2021